Things to try when you are unable to connect QuickBooks, Quicken, or Mint
QuickBooks, Quicken, and Mint are third-party products, however, our Member Services Team can provide general troubleshooting support.
Renew the connection
In some cases, renewing the connection can fix the problem. Disconnect your Floridacentral account from the service and reconnect it.
If this has not fixed the issue, collect the information in the section below and contact our Member Services Team by calling (813) 879-3333 or (800) 528-3330, extension 7550.
Required information
- What type of Quickbooks product are you using?
- Is it the software version (purchased software) or the downloaded version?
- What year is the version?
- If possible, can you provide the name of the program?
- Some examples include QuickBooks Windows, QuickBooks Mac, QuickBooks Online XXXX, and QuickBooks Online Accountant.
- When did the issue start?
- Take a screenshot of the error message.
- What is your QBOE Company ID?
- For Quickbooks, you can type Ctrl + Alt + ? to get the Company ID.
- You can also obtain the Company ID by clicking on the gear in the upper right corner. Click on Company Settings (Account and Settings). Click on Billing Info. Above the Company Name, you will see the Company ID.
Our team members will provide general support, but in some cases we will need to submit a service request with Intuit (the parent company of Mint, QuickBooks, and Quicken). We will work with Intuit's support team to find and fix the issue.
Try the temporary work-around
If you need to sync the information immediately or if you are waiting for your service request to be resolved, try this work-around.
- Log into Floridacentral's Online Banking.
- Export the transaction information by selecting Accounts and Export using the Comma Separated Values (CSV) option.
- Upload the file to QuickBooks or Quicken.