Why do I keep getting the Security Code Mismatch message?

Resolving a security code mismatch error

When logging into Online Banking, you will need to enter your User ID and a 4-digit random code.

Online Banking login box

If the letters and numbers are entered incorrectly, you will see the following Invalid Login message: Sorry, Security Code mismatch. The code you entered did not match the one presented to you.

Invalid Login error message

Click Try Again and double check that the information you are entering matches perfectly.

I have verified that I am entering the correct digits, now what?

If you have verified that you are entering the correct digits, but you still receive this error message, try clearing your cache and cookies.